Content and moderation policy

Cover Esports — Version 1.0

In force as of 2 September 2026

This policy forms an integral part of the Terms of use. It applies to all content published by a user within Cover Esports, across all of its channels.

1. Scope

Cover Esports allows users holding a subscription that permits it to create and publish dashboards accessible to other users (the "User content").

User content comprises the dashboard itself, its title, its description, its labels and any customisation element entered by its author.

In respect of such content, LA2S Co. acts as a hosting provider within the meaning of Regulation (EU) 2022/2065 (the "DSA") and of French Law No. 2004-575 of 21 June 2004. We do not exercise prior editorial control over User content.

2. Rules applicable to User content

2.1 Prohibited content

Content is prohibited where it:

• is unlawful under French law or the law of the European Union;
• incites hatred, violence or discrimination, in particular on grounds of origin, sex, sexual orientation, gender identity, disability, religion or nationality;
• constitutes harassment, a threat, an invasion of privacy or a disclosure of personal information concerning a third party, including a professional player;
• infringes the intellectual property rights of third parties;
• is pornographic in nature, or is manifestly unsuitable for an audience liable to include minors;
• promotes betting, odds, commercial predictions or any gambling activity;
• promotes cheating services, resold accounts, unauthorised third-party software or any circumvention of game publishers' rules;
• constitutes unsolicited advertising, repetitive content or spam;
• impersonates a person, a team, an organisation or Cover Esports itself;
• deliberately presents erroneous or misleading data.

2.2 Rules specific to data

User content is based on the competition data made available by Cover Esports.

It is prohibited to use the publication feature in order to:

• distribute competition data in its raw state or in a form equivalent to an extraction, without any analysis or presentation work of its own;
• circumvent the limitations of a subscription tier for the benefit of third parties;
• reconstitute, redistribute or commercialise all or part of the underlying database.

This rule protects the upstream licences on which the very existence of the service depends. Breaches on this point are dealt with with particular severity.

2.3 What we encourage

Dashboards that bring analysis, a reading or an original angle to the competitions covered. That is the whole point of the feature.

3. Reporting content

3.1 Mechanism

A Report button is present on every published item of User content, across all channels. It is accessible in a single action from the content concerned.

Any report may also be sent to legal@cover-app.fr.

3.2 Content of the report

To allow prompt handling, a report must state:

• the content targeted;
• the grounds for the report;
• where applicable, the contact details of the person making the report.

Reports that are sufficiently precise and substantiated to allow a diligent operator to identify the unlawful nature of the content are handled as a priority.

3.3 Acknowledgement of receipt

Every report is acknowledged without delay where the contact details of its author are known.

3.4 Abusive reports

Manifestly unfounded and repeated reports may result in the temporary suspension of the ability to report.

4. Handling of reports

4.1 Time limits

We handle reports within 7 days of receiving them.

Manifestly unlawful content, or content presenting an immediate risk, is handled as a priority, within 24 hours.

4.2 Method

Moderation decisions are taken by a person, after examining the content and its context. No removal decision is taken on the sole basis of automated processing.

Automated mechanisms may be used upstream to detect and prioritise suspicious content, without replacing the human decision.

4.3 Possible measures

Depending on the seriousness and the repetition of the breach, and in a proportionate manner:

• removal of the content;
• unpublishing of the content, which becomes private again for its author;
• restriction of visibility;
• suspension of the ability to publish;
• suspension of the account;
• deletion of the account.

5. Informing the author and statement of reasons

Any measure taken against an item of User content or against an account gives rise to a statement of reasons sent to the user concerned, comprising:

• the nature of the measure and its scope;
• the facts and circumstances that led to the decision;
• the basis, whether a legal provision or a stipulation of this policy;
• an indication of the use of automated means where that is the case;
• the avenues of redress available.

6. Redress

6.1 Internal complaint

The user has six months from notification to contest the decision, by writing to legal@cover-app.fr.

The complaint is examined by a person who was not involved in the initial decision, where the organisation allows this. A reasoned response is provided within 14 days.

Where the complaint is well-founded, the decision is reversed without delay and the content restored.

6.2 Out-of-court settlement

The user may submit the dispute to an out-of-court dispute settlement body certified in accordance with article 21 of the DSA.

6.3 Judicial remedies

These provisions are without prejudice to bringing proceedings before the competent courts.

7. Orders from authorities

We act on orders to act against illegal content and on requests for information from the competent judicial and administrative authorities, under the conditions provided for by articles 9 and 10 of the DSA, and inform the issuing authority of the action taken.

The user concerned is informed, except where the authority objects or where the law prohibits it.

8. Protection of minors

Community features are available only to account holders, and accounts are reserved for persons aged at least 15.

No profiling-based advertising is served to underage users, in accordance with article 28 of the DSA.

9. Point of contact

Single point of contact, within the meaning of articles 11 and 12 of the DSA, for users, the authorities of the Member States, the European Commission and the European Board for Digital Services:

Email address: legal@cover-app.fr
Languages accepted: French, English

10. Trusted flaggers

Reports from trusted flaggers within the meaning of article 22 of the DSA are handled as a priority and without undue delay.

11. Transparency

LA2S Co. falls within the category of micro and small enterprises and is on that basis exempt from certain periodic publication obligations provided for by the DSA.

This exemption ends as soon as the applicable thresholds are exceeded. The data needed to draw up a transparency report is already being collected.

12. Amendment

This policy may be amended. Any substantial change is brought to the attention of users holding an account at least fifteen days before it takes effect.