Cover Esports support

A question, a problem, an idea? This page gathers answers to the most common requests and explains how to reach us.

Contact us

Write to support@cover-app.fr. To help us help you quickly, please include:

• the email address of your Cover Esports account, if you have one;
• the device you use (iPhone, Android or web browser) and the app version;
• what you were doing, what you expected, and what happened instead;
• a screenshot, if possible.

We answer in French or English, as quickly as we can.

Account and sign-in

I forgot my password

Request a reset link from the Forgot password page. The link you receive by email is valid for a limited time and works only once: if you request a new one, the previous one stops working.

I did not receive the email

Check your spam folder, then wait a few minutes before requesting again. If you signed up with Apple or Google, sign in with that same button: those accounts have no Cover Esports password.

Delete my account

The steps, and what is erased or kept, are described on the Delete my account page.

Subscriptions

Cover Esports subscriptions are not sold by LA2S Co. but by Apple, Google or Stripe, depending on where you subscribed. Billing, cancellation and refunds are therefore handled by that operator.

• iOS: device Settings > your name > Subscriptions
• Android: Google Play > Payments & subscriptions > Subscriptions
• Web: from the management portal available in your settings

Refund requests go to the operator you subscribed with:

• Apple: reportaproblem.apple.com
• Google Play: support.google.com/googleplay
• Web: from the management portal available in your settings

A subscription taken out on one channel is active on all three (iOS, Android and web) as long as you are signed in to the same account. If a paid subscription does not show up, sign out and sign back in; if the problem persists, write to us with the operator's receipt.

Deleting your account does not cancel your subscription: remember to cancel it with the operator.

Notifications and Live Activities

If you no longer receive notifications, check that Cover Esports notifications are allowed in your device settings, then that the match or team is in your favorites.

Live Activities require an iPhone running iOS 16.1 or later, and must be allowed in Settings > Cover Esports. On Android, the match is followed in an updating notification. Details are on the Live Activities page.

A piece of data is wrong

Schedules, results and team rosters come from our esports data provider. If a score, a time or a player looks wrong, report it to support@cover-app.fr with the match or team concerned: we check it and have it corrected at the source.

Report content

To report content published by a user, see the Content and moderation policy.

Other requests

• Personal data: privacy@cover-app.fr
• Rights holders and authorities: legal@cover-app.fr
• Press and partnerships: contact@cover-app.fr